FLICQ is a premium merchandise brand offering unique streetwear, custom clothing, band merch, and gamer apparel. Products are made-to-order and shipped worldwide from the nearest production facility.

Does FLICQ ship internationally?

Yes, FLICQ ships worldwide. Orders are produced at the nearest available facility to minimise shipping time and import costs. Some products may be produced in the US or EU, which could result in import duties depending on your country.

Can I order custom designed merchandise from FLICQ?

Yes. FLICQ offers a custom design service for individuals, bands, businesses, and content creators. Email your design to custom-design@flicq.eu and the team will set it up on the store at production cost — no markup added.

What payment methods does FLICQ accept?

FLICQ accepts Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, iDEAL, Klarna, and Bancontact.

What is the return policy at FLICQ?

FLICQ offers a 30-day quality guarantee. If your item arrives damaged, defective, or incorrect, FLICQ will replace it at no cost. As products are made to order, general returns are not accepted unless there is a quality issue.

Privacy Policy — FLICQ

This privacy policy (this "Privacy Policy") describes the practices of FLICQ ("FLICQ," "we," "our," and "us") with respect to the Personal Information we collect from or about you when you use our websites or services (collectively, the "Services").

What information do we collect?

Personal information you provide:

We collect certain Personal Information you provide to us through your access or use of the Services, your electronic communications with us, your subscription to our newsletters or updates, your registration for membership offerings, and your offline communications with us.

The Personal Information we collect may include, but is not limited to:

Account Information: Your name, contact information, account credentials, payment card information, and transaction history.
Purchase/Registration Information: Your name, email address, shipping address, and phone number.
Financial Information: Payment information processed by our payment vendors, as well as certain government identifier information for fraud purposes.
Transaction Information: Purchase amount, product purchased, and date of purchase.
Communications: Your name, contact information, and message content.

Personal information you automatically provide:

Log Data: IP address, browser type and settings, date and time of interaction.
Usage Data: Frequency of use, types of content viewed, actions taken, navigation patterns.
Device Information: Device name, unique identifiers, and operating system.
Location Information: General location inferred from your IP address.
Cookies and Tracking Technologies: Cookies, clear GIFs, pixel tags, and other tracking technologies to collect information about your interactions.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you may modify your browser settings to decline cookies if you prefer.

Personal information from third parties:

We may also collect Personal Information when it is provided to us by vendors we use in connection with providing you the Services, including Fourthwall, Inc., a Delaware corporation, which assists us in providing our website and ecommerce solutions.

How do we use Personal Information?

To provide, maintain, improve, and enhance the Services
To communicate with you and provide support
To understand and analyze how you use the Services
To investigate and prevent fraud
To process transactions with you
For marketing purposes
For compliance purposes, including enforcing our legal rights

Disclosure of Personal Information

Affiliates: We may disclose Personal Information to our affiliated entities.
Vendors and Service Providers: Including Fourthwall, Inc. for ecommerce solutions, and vendors for data storage, analytics, billing, marketing, and security.
Safety and Protection: To protect the rights, safety, or property of us or other parties.
Legal Requirements: To comply with law enforcement, legal, or regulatory processes.
Business Transfers: In any strategic transaction, reorganization, bankruptcy, or transition of service.

Online Analytics and Tailored Advertising

The Services may use third-party web analytics services, such as those of Google Analytics, to help us analyze how you use the Services. We also use third-party advertising technologies to serve tailored advertising based on your browsing history.

You may opt out of tailored advertising through the NAI Consumer Opt-Out, the DAA Consumer Opt-Out, or Your Online Choices.

Your rights with respect to Personal Information

The right to access your Personal Information
The right to correct inaccurate Personal Information
The right to delete Personal Information
The right to restrict or object to certain processing
The right to data portability

To exercise these rights, submit a request to contact@support.checkout.flicq.eu or call our toll-free number: 1-833-484-9255.

EEA / UK Residents

If you are located in the European Economic Area (EEA) or the United Kingdom, the GDPR and/or UK GDPR may apply to our processing of your Personal Information. We process your Personal Information based on: (1) performance of a contract, (2) our legitimate interests, (3) your consent, or (4) compliance with legal obligations.

If you wish to make a complaint about our data practices, you may contact your local data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).

California Residents (CCPA)

If you are a California resident, the CCPA may permit you to request that we provide, access, delete, or correct your Personal Information. You may also opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising by emailing contact@support.checkout.flicq.eu. We do not knowingly "sell" or "share" the personal information of children under 16.

Retention of your Personal Information

We keep your Personal Information for the time necessary for the purposes for which it is processed. Order data is retained for 7 years in accordance with tax law requirements.

Security

We protect your personal information by using physical and electronic safeguards designed to improve the security of the personal information we maintain. All payment data is processed via encrypted, PCI-DSS compliant systems. However, as no electronic transmission or storage of personal information can be entirely secure, we can make no guarantees as to the security or privacy of your personal information.

Children's Privacy

We do not knowingly collect, maintain, or use Personal Information of children under 13 years of age, and no part of our Services are directed to children.

Changes to this Privacy Policy

We may change this Privacy Policy to reflect changes in the law, our information practices, or the features of the Services. By continuing to use the Services, you are confirming that you have read and understood the latest version of this Privacy Policy.

Contact Us

Questions about this privacy policy? Contact us at contact@support.checkout.flicq.eu or through checkout.flicq.eu/contact.